Carat Networks

This is a list of the common questions asked by our valued customers.

• Q: Which data center in Canada are you utilizing?

  We are currently located in the Mountain Cable Data Centre just south of Toronto in Hamilton, Ontario.

• Q: What bandwidth provider are you using?

  We are currently utilizing a premium mix of Peer 1, All Stream and Atria Networks(multiple fibre connections including Hydro One Telecom) with TorIX peering.

• Q: How long does it take to activate my order?

  Your server will be ready in as little as 24 hours (subject to support staff load)

• Q: Do you price match local competitors?

  Absolutely! If you think you've found a better deal for a server, send the quote or link to us and we'll be pleased to try our best to match or beat it.

• Q: Which control panels are available for a dedicated server from your company?

  Currently we offer both Cpanel and Direct Admin.

• Q: Do you host Windows based dedicated servers?

  Absolutely! Please select it as an upgrade Operating System option when ordering.

• Q: Are yours services fully managed?

  Currently we only offer basic management and hardware maintenance support. For an additional fee you can order full server management

• Q: What port speed are servers operating with?

  All servers utilize 10 Mbps by default and 100 Mbps is available as an upgrade for a small monthly fee as outlined in the servers order form.

• Q: Do you allow IRC related services to be hosted?

  We allow all types of service on our network, as long as they abide by the Terms of Use. Anyone caught violating these terms will removed from our network.

• Q: Why do the Windows servers cost more than the Linux servers?

  These prices reflect the cost of licensing Windows.

• Q: If I cancel early, do I get a refund?

  No. Sorry. We do not pro-rate refunds.

• Q: Do you handle domain registrations?

  No, we currently do not handle domain registrations. If you wish to register a domain please visit http://www.godaddy.com and they can definitely handle your domain needs.

• Q: What are the content restrictions of Carat Networks?

  No underage or illegal adult material. No child pornography. No Email Marketing, Soliciting or SPAM. No Pirated Software, Warez or Cracks.

• Q: Is there a minimum contract?

  No. You are not committed to a minimum contract. You are welcome to pay by the month and have no further commitment. However, we do offer yearly contracts please contact us if you wish to set one up.

• Q: How do I contact you?

  You can E-mail us or call us using any of the details provided our contact page.

• Q: Can I move from one package to another?

  Yes. You can upgrade or downgrade to another package at any time, just submit a support ticket and our sales staff will direct you from there.

• Q: Do you accept international orders?

  Absolutely!

• Q: Which name servers should I use in resolv.conf?

  You may use our resolvers 174.137.48.6 and 174.137.48.7

• Q: Do you charge late fees?

  If a client does not pay their subscription by the due date, a $25.00 late fee may be applied to their account. All subscription payments are due on the 1st of every month.